Monday, October 19, 2009

ATTN: APPLE ; iTunes will not open. ...

First of all, I know I am not the first person to post about this nor will I be the last. However SOMETHING needs to be done about this ridiculous problem.

I was using iTunes 8.X prior and I upgraded to 9.0.1 a couple of days ago. Ever since then I have had nothing but headaches when attempting to get iTunes to work so I can work with my iPhone.

I followed previous instructions by other users on this forum. Here is the list of steps I took.

1. Uninstalling iTunes Quicktime completely. Reinstalling shortly therafter.
2. Ensuring no codecs were interfering (mpcstar, et cetera).
3. Cleaning the registry.
4. Cleaning the SC Info.sidb and SC Info.sidd files from \ProgramData\Apple Computer\iTunes\SC Info
5. Turning off different services or restarting them. This includes Bonjour, Apple Mobile Devices, iPod Service. There IS an interesting note about this later on.
6. Running 9.0.1 on a fresh install of Vista Home Premium on a notebook.

** No errors were ever given for this issue on either system inside of event viewer or when attempting to execute iTunes. The iTunes.exe will show as active in Processes at 13-15mb and does nothing. At times a smaller, and SECOND process of iTunes.exe will appear at 2-3mb then disappear after a few seconds.

All of this and it goes nowhere good.

Generally, after rebooting my computers iTunes will start once if at all. However this is not guaranteed. The fact that I have to restart constantly in order to have a small attempt at getting iTunes to execute correctly is absurd.

I noted in 5. that messing around with the services produced one interesting event. When I stop the Apple Mobile Devices service iTunes will load. Although when doing this it will of course NOT detect my iPhone. Even if I load iTunes and start or restart Apple Mobile Devices it of course will not see it.

As aforementioned I am not the only customer and user to have this issue. There is clearly a problem with 9.0.1 and many others will agree. It might not be happening to everyone (lucky for you lot) however it is nonetheless unfair that we who are experiencing difficulties are not seeing a resolution.

If anyone has ideas about what else could potentially be done to remedy this I would greatly appreciate your help. As I am sure others will also.

Thank you for your time and help.

Message was edited by: aetheryte

Orignal From: ATTN: APPLE ; iTunes will not open. ...

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