Ebay Buyer Protection NOT to be Trusted

I bought a website through Ebay. I called Ebay five different times and always was reassured that my purchase was protected under the Buyer Protection Policy befure I bought. I was further reassured that using escrow.com "eBay's approved escrow service," was included on the protection. I was misinformed each time, apparently, because after the I bought it and the seller reneged his 60 day money back guarantee, Ebay has left me holding the basket. They will not honor their Buyer Protection, even though during the case period, I received info from ebay that I was protected!! Ebay has really let me and everyone down with this. I am still pursuing legal options. Ebay buyers, beware!|||The eBay/Paypal protection period is 45 days, not 60 days. I cannot speak to escrow services. Susan|||OP some actual facts are usually helpful......|||Conditions under which a case can be filed under the eBay Buyer Protection Policy Buyers can file a case under the eBay Buyer Protection Policy when all of the following are true: You are an eligible buyer (see Buyer eligibility). You completed a purchase of an eligible item on eBay and submitted a claim within 45 days from the date of payment. You purchased the item on eBay by using the Pay Now option, third-party checkout, or an eBay invoice. You paid for the item in one lump payment (transactions involving multiple payments, such as a deposit followed by a final payment, are not covered). You used one of the following methods listed below: PayPal ProPay Moneybookers Paymate Credit card or debit card processed through the seller's Internet merchant account Bill Me Later eBay Buyer Protection is not available if you have paid using payment methods not specified in this policy. The item is not excluded from the eBay Buyer Protection Policy (see Exclusions).It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||You should read the details of the policy. There is a 45-day deadline for filing a claim. Intangible items are not covered. A website is not a physical item, it's an intangible item.friends Director,|||OP's "item" for sale is interesting...|||the Buyer Protection Policy Did you even read it?|||OP says that reps at EBAY said the purchase was covered. OP, if you used your CC, you can do a chargeback. If not, does Ebay allow you to sell the website and domain?Need a website fast?||||||ominbound1 From your listing " I am so sure that you will love this cure and that it will work if you follow my advice that I'm offering it on the honor system." Now , WHY would anybody bid or do a Buy It Now for $2 , when you have already given them the information? Your statement in the auction about " Feel Free to donate more than the $2" is not allowed and even more ridiculous. You are wasting your money with the listing in it's present form.|||Yes, the cure listing was mostly a joke. But if you have suffered from athlete's foot, and this cured you, you would gladly pay something for the real relief that this will bring. BUT, I called Ebay 5 times to inquire about how to buy the website and was I covered. I was told EVERY time that I was. I was told that escrow.com was approved and would indeed be included for the Buyer Protection. I DID read the conditions of the Buyer Protection, called for clarification, since the website certain raised issues if it was "intangible" and I assure you, I was told every time that is WOULD be included and escrow.com was approved. (It says escrow.com is the only approved escrow service on Ebay elsewhere on Ebay, that is why I called to confirm) I did all the homework I believed necessary, since Ebay has been good in the past, but their reps will pretty much say anything you want to hear, I believe, until money is on the line.|||Oh, and I started the process before the 45 days was up, having read the policy, even though the seller offered 60.|||omin, you should email the full story and your concerns to Jim Griffith (Griff), griff@ebay.com. He's one of the head customer service guys and should be able to help you out. At the very least, he'll be able to see to it that the reps at eBay are properly trained on this issue. Here is the part of the policy that excludes websites: Items listed or that should be listed (under our listing policy) in these categories: * Motors (except "Parts and Accessories") * Real Estate * Classified Ads Websites are digitally delivered, so they fall under this policy: Link. They must be listed as Classified Ads (properly), and so are excluded from coverage. The verbiage in the Buyer Protection policy is IMO too vague in this area, which may be causing the confusion by the reps.friends Director,|||Now THAT, Plush, is good advice. I thank you and will do this.|||I don't think they protect buyer at all. 1. The seller me all the wrong details that hey could give to make you to buy the product. I ended up buying the production believing what seller said was true. 2. After got the product I found the information was wrong. I contacted the seller. 3. Wrote several messages to the seller for which he did not protect you. Again Ebay says they can not do anything. 4. Filed a case in Ebay Buyer protection option. The person who logged the complaint wrote my description as "Warranty Issue" even though I said I was worried about the product quality. 5. The let you and the seller to fight first. After few days the said a. They are not responsible for the sellers lie. Basically means he can write what ever he wants to sell his product. b. The are not concerned about the messages you and seller had. c. They are concerned only about physical Item. The person who will speak to you will not even have a slight clue of what type of electronic item she is dealing with and what is the significance that your claim has related to the product quality. d. They consider things like mechanical. It works or not that is all they wanted. e. So finally they used the information they logged "warranty" as an escape route to get out from the protection claim. 6. One funny things, she said she closed the case while talking to me. I was surprised to know that they act as if they are listening to you and will allow you to shout as much as you want. But its all decided way before they start to talk to you. They just try to log as they chat with you and closed the case. 7. They things is that I was planning to take the lens I bought to be tested in the shop and was just waiting for the verdict to happen and then take it out as I does not need to pay a fee for testing. Now even if I say the product is not working, I don't know how I am going to convince these people. 8. They are trained with tricks to just close a transaction. The seller is clever as this is his full time job. The buyer, just because he is new, he is one who gets cheated.

ebay buyer protection is a joke!

bought 8 lip sticks for $65+, seller mailed them by USPS (not insured), supposedly it was delivered by the USPS but i never received the items i paid for. post office won't reimburse me for the lost package they said they delivered, seller won't refund money and e-bay buyer protection said that since there was a tracking # that shows it was delivered, can't help me either. we are all screwed on this one and i am the one out the money and no product. DON'T BELIEVE ANYTHING WHEN YOU ARE TOLD YOU ARE "PROTECTED" -- IT'S A JOKE AND NOT A FUNNY ONE!!|||bought 8 lip sticks for $65+, seller mailed them by USPS (not insured), Insurance is for the seller's benefit only. A buyer doesn't have to purchase insurance. The seller has always been responsible for getting a package to the buyer in the condition as described and in a timely manner. A buyer purchasing insurance is a waste of money. post office won't reimburse me for the lost package they said they delivered, Do you have the tracking number? Does it say delivered? Is it possible another family member received the package and didn't tell you. Did you check with a neighbor to see if it was delivered to them by mistake? Call the post office again and see if the package is there. It very well can be. Don't just talk to one person and give up. The person you spoke to may not know what they are doing or care. I've had packages marked as delivered on the weekend when I didn't receive them. The post office re-delivers and should leave a pink or orange slip to inform you to pick the item up. Usps gives you two chances and then the item will be sent back to the sender. DON'T BELIEVE ANYTHING WHEN YOU ARE TOLD YOU ARE "PROTECTED" -- IT'S A JOKE AND NOT A FUNNY ONE!! The only joke is that you believe this. Buyer protection is almost full-proof. The seller did their part based on what you have written. You paid for your item and it is your responsibility to find out where it is. Its an inconvenience but sometimes you have to take a little initiative.|||Have you checked with your neighbors or the Post Office? Perhaps your package is there.friends Director,|||How dd you pay for these? Credit Card? Do a chargeback. Of course you would be screwing the seller, since Paypal will pass it on to them.|||Call your local post office and speak to the POST MASTER - tell them what happened and that you want this situation investigated. The package very well may be at the post office & with the delivery confirmation number, they'll be able to tell you. Good luck!!! When it happened to me, my postal carrier (who was a fill-in) stole my packages, but I got back most of them - so don't give up!!!|||post office won't reimburse me for the lost package they said they delivered How would PO know it was delivered unless it had DC ! Op isn't getting $ back because the seller has followed protocol, and PO has as delivered. I'm sorry OP if it was stolen, but I don't think seller or Ebay should be held responsible for local thefts, no more then if you sold something at a garage sale and the buyers car got robbed. You should file a police report, there may have been other thefts in your area.|||guess op is not coming back.|||OP...Why are you blaming ebay for the post office F_ _ _ up? GUNATH....My only comment to you is, HUH????|||gunath is spamming the boards with that C&P post.

Seller not responding

Hi folks, I recently lost an auction for an iphone and was provided a second chance offer by the seller (from Malaysia). Seller says he will send the invoice and takes about 3 days. The invoice would not be from eBay but from PayPal because apparently someone hacked his paypal acc. linked to eBay. So I waited and eventually paid for the item through PayPal. Seller communicates through email saying he has received payment and will ship in 2 days. It's 3 days now and no reponse from seller. I may be a little apprehensive, but he's recently received negative feedback for similar items he had listed. Buyers have complained about it being a fraud. What are my options?|||Malaysia....you're kidding right????|||What are my options? Sit back and relax. Sellers are not require to notify you of the shipping. Good sellers will do, but it is not required. You are in Oman and the seller is in Malaysia. It is International shipping. Depending on the shipping method, it could take up to 30 days for the package to arrive to you. You have 45 days from the day you paid to file Item Not Received dispute with Paypal. Right, since it's been only 3 days, I would sit back and relax. If the package doesn't arrive in 3 weeks, contact the seller again. Just be sure you don't miss the 45 days filing deadline.|||Thanks for the info. I was willing to let it go for a couple of weeks until I saw the negative feedback. Just been paranoid as this seller doesn't respond unless I send 2-3 messages.|||OMG! Did you "really" check out this guy's feedback? He's received 2 negatives and the other positive feedbacks he received are from people who hadn't even received their items, yet.|||BAD advice above! This is a SCAM!!! Do not pay fot this!!! You will never see the item. The only ipods in Maylasia were sent there by naive eBay sellers who got scammed out of their money by these buyers, who are now trying to sell it back to you! The negging buyer is right! This is a FRAUD!|||You were scammed. By paying a PayPal Money Request and not an invoice linked to the auction you have no Buyer Protection Policy through PayPal. You will only be covered under Buyer Complaint Policy which is significantly less comprehensive than what they cover for eBay auctions. I hope you funded your PayPal payment with a credit card. IF you do get this iPhone from Malaysia it is going to be fake.|||Ditto BuyorSell. I hope you paid with a CC. Sounds like you got scammed.|||Thanks everyone, I've opened a dispute via PayPal, lets see if this person responds. I was quite stupid to fall for it, a little too eager. Also, do I need to do the same with eBay resolution center even though I didn't make the payment through eBay? Will they entertain my complaint?||||||Well... got home from work today... and voila... there's a reply with a scan of an airwaybill. I will be convinced when I get the item in my hands, but I'm relieved for now. Thanks for the advice though, I will definetly check on the sellers before jumping the gun.|||Every sentence in your OP screamed "scam!". Malaysia, iphone, second chance offer, hacked paypal acct., 3-day invoice... And after those FIVE warning signs you still paid them!!!??? Sorry if I offend but that's amazingly naive. People like you is why scammers thrive.|||"there's a reply with a scan of an airwaybill....but I'm relieved for now." Amazing.|||You should not be relieved. You are going to get a counterfeit piece of junk.|||Well... got home from work today... and voila... there's a reply with a scan of an airwaybill. I will be convinced when I get the item in my hands, but I'm relieved for now. You're relieved that you are going to receive a fake POS? Out of curiosity, why didn't you look at the feedback BEFORE bidding and paying.... Every sentence in your OP screamed "scam!". Malaysia, iphone, second chance offer, hacked paypal acct., 3-day invoice... And after those FIVE warning signs you still paid them!!!??? Sorry if I offend but that's amazingly naive. People like you is why scammers thrive. What James said....

how do i prove i really didn't receive the item?

ok here is the problem, the tracking of the item showed it is delivered to my house but it is not and i never get the item. and now i try to filed a claim that i didn't receive the item but i have nothing to prove it. do you guys know how do i protect myself to get refund?|||Did you talk to your local post office? I would take a screen print of the delivery confirmation to the PO and talk to the staff there.|||If it was sent with Delivery Confirmation, I don't believe you would be eligible for a refund. Be sure to check with anyone else in your house or your neighbors - sometimes it's delivered to the wrong address (I've had them left at my neighbors' before).|||i did check my family and neighbors i even asked the mailman, he said he dont remember delivered it. i think the item is mailed to somewhere wrong by accident.||||||"i print the tracking out and asked the USPS they said they going to investigate it but they just called me after 2 days that they can't find it." Typical local Post Office answer. You need to file a report with the Postal Inspectors. They will light a fire under the local PO and investigate, exactly where the item was delivered. It may take a month or so, but they usually do find the package or at least where it was delivered. Since your seller has valid D/C showing delivered, you need to work with the Postal office/PO Inspectors. Neither Ebay , nor Paypal will honor a claim when the D/C shows delivered. Go to this link, make a report with the Postal Inspectors now. (click the work link) Link Your post local PO is just being lazy and the Postal inspectors need to investigate. It is possible, it was delivered to your address and someone stole the package. Your local PO should be taking a report of mail theft at the very least. The matter is now between you and the Postal Office/Postal inspectors.|||I would confirm with the Delivery Confirmation number the package was sent to the correct address and zip. I had a package recently(non Ebay) that was scanned in by hand at a Texas PO. The postal clerk transposed 2 numbers on the zip code and it showed delivered. The Postal Inspectors were able to track down the package and redeliver. It took about 2 months, but without contacting the PO Inspectors, that would not have happened.|||Do NOT blame this on your seller. They did everything right and they do not owe you a refund.||||||but all i have is the tracking number can Postal Inspectors really find out where the item is with it?|||i did nothing wrong too, why can't i get something return or atleast half of the money i paid? The seller sent the item, so he no longer has it. The seller paid the shipping fee. The delivery confirmation shows it as delivered. The POST OFFICE is who has screwed you out of your item. Why should the seller dip into his pocket to pay you when he isn't the one who screwed up? Your beef is with the post office.|||||||||----- I had a package delivered in the rain... DC showed delivery but I did not get it... Or so I thought! Two weeks later I opened the barbecue and there it was - safe and sound and out of the rain! ------|||"i did nothing wrong too, why can't i get something return or atleast half of the money i paid?" You can get something in return, if you would listen and follow the advice you have been given. You must go over their head and go straight to the USPS Postal Inspectors, who will light a fire under the local Post Master and the local carrier to do their jobs. The postal inspectors have ways to check/investigate when, who and where the package was handled once it arrived at your local PO. Just file the stolen/lost/ not delivered report with the postal inspectors. As stated above, your issue is with the USPS as your seller did everything they were suposed to do. The PO did not.Here are the links you need. They will take a report right over the phone. LinkLink Call 1-877-876-2455

I recieved bootleg videos. How do I handle this?

I bought a boxset of 26 Baby Einstein Dvd's and they are obviously bootlegs. I was not fully aware at the time of all the fake dvds going around Ebay until my husband pointed out that I might have bought some myself. Half of them wont even play. I am not sure how to go about handling this. Do I contact the seller first for a refund? Should I have to pay for shipping? Or should I go straight to ebay and report him for selling bootlegs? I would like my money back but I don't think sending the item back would be a good idea cause he will only resell it again. He sells a bunch of these and has 100% feedback, which I find pretty odd. I am not planning on giving him any feedback yet until this is settled. I'm sure he will not admit they are bootlegs.|||If it were anything else, I'd say contact the seller first. With pirating however, personally I think they should be reported.|||Report them to Paypal as Significantly Not As Described and make it clear they are counterfeit. Paypal will tell you what to do. If they say to return them, then you must return them.|||Follow the rules here. File SNAD, explain what you think then return the DVD's if Paypal tells you to, otherwise you won't get your money back.Need a website fast?|||Your auction listing shows this was covered under the new Ebay Buyer Protection . Look here Link File the SNAD = significanty not as described with Ebay now. Follow the procedures here Link The seller will be alerted to the dispute and either offer a full refund upon return or not. Ebay makes the decision , not the seller. You need to follow the procedures outlined in the above link. You will likely be instructed by Ebay to return the item to the seller. Make certain you return (if instructed by Ebay) with USPS Delivery Confirmation, so you can prove the return to Ebay. All communication with the seller should be via the dispute resolution console. DO not close the dispute, until you have your full refund in hand (item price and the original S&H). The return cost of shipping is on your dime. Once the dispute/claim is finalized, then you can leave appropriate feedback. * The seller used a "stock" photo image. This will make is impossible , for the seller to dispute the claim of a bootleg/counterfeit.|||The new Ebay resolution still has some glitches, I would file with PayPal. Contact the production company of the real DVD set, in this case Disney. You can send them scans or pics of the set and they can give you written proof that the DVDs are fake. It will help in a claim with PayPal and you might not have to return the items to the seller.|||"The new Ebay resolution still has some glitches, I would file with PayPal. " I agree, but I thought if the actual auction shows the Ebay Protection logo, will the system still let you file with Paypal?|||Do NOT file the SNAD as a counterfiet item. They will make YOU go through the trouble and expernse of proving it. File it as Item not described, DVDs do not work, or something to that effect. And do not wait to leave negative feedback. It could take weeks to settle the dispute, and during that time unsuspecting buyers are continuing to purchase from this scammer.|||They will make YOU go through the trouble and expernse of proving it. From my experience with Disney, it is very little trouble and no expense. It saved me return shipping since I didn't have to return the bootlegs to the seller. I simply stuck them in my shredder. If the OP files without the counterfeit info, a return will be required with the OP paying the return shipping.|||I agree, but I thought if the actual auction shows the Ebay Protection logo, will the system still let you file with Paypal? Yes. It hasn't gone to Ebay resolutions only, yet.|||If the OP files without the counterfeit info, a return will be required with the OP paying the return shipping. If the seller used a stock photo, the OP would have to photograph the items herself, find the right department at Disney to submit them to, and wait for a response. Who knows how long it will take to get the kind of proof that will satisfy Paypal. A bootleg seller with 100% FB probably keeps it by quickly refunding complaining buyers. I bought bootlegs on ebay once. Got a full refund within hours and wasn't asked to return them. That was back in the VHS days so I used them as blank tapes and still left a neg.|||I would file with PayPal!|||If the seller used a stock photo, the OP would have to photograph the items herself I could understand if the OP doesn't have a camera or a scanner. If either are accessible, that's very easy to do. Who knows how long it will take to get the kind of proof that will satisfy Paypal. In my experience, a week or less.|||In my experience, a week or less. Still the OP's choice, since it could be much longer.|||contact the seller...they will most likely refund without return. FYI, chances are, these DVDs will play on a newer DVD player or computer... Curious: are these actually available on legitimate DVDs? If so, that is pretty lame. However, if they are not available anywhere else, this might explain the seller's decent feedback score. I have to laugh every time someone claims they destroyed bootlegs they received and were able to keep after a refund...i find that hard to believe. I'm sure people who claim this NEVER even watch the movie or program either...uh, yeah....right.

Seller refuses to send me the correct total

Hi. I've recently bought a basketball card off of a seller, and I've been trying to pay for over a week now, but the seller simply refuses to send me the correct invoice. My offer was for $9.00 dollars INCLUDING shipping, but the seller has sent me an invoice that charges me extra money for shipping. I've contacted the seller several times, but he hasn't sent me the correct total. And to make matters worse the seller actually opened an unpaid item case against me! Unbelievable! What can I do? I need help. Fast.|||On the offer form where you submitted the offer, it states that shipping charges are non-negotiable. This means that you cannot say "including shipping."|||shipping charges are non-negotiable You owe the Seller $9.00 for the card plus the $3.00 US Postal Service First Class Mail Total due Seller is $12.00 Since the original price was $14.95 plus shipping You saved $5.95 You saved almost 40% .Delivery Confirmation is confirmation of delivery, not tracking.|||And to make matters worse the seller actually opened an unpaid item case against me! Unbelievable! I can't understand why the Seller would open an unpaid item dispute just because you haven't paid what you agreed to when you submitted your best offer. Unbelievable! What can I do? Pay the Seller the $12.00 you owe them. .Delivery Confirmation is confirmation of delivery, not tracking.|||teds..., What part of non-negotiable do you not understand?~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ I did not sell you my opinion|||Betcha ted never came back to this thread...|||In the event the OP tedsworld769 does come back to the thread, they need to read about how Best Offers work here Link Notice the item price and S&H are separate. The form you filled out to make your clearly showed the offer amount and separate S&H.

eBay Customer Service - Buyer Protection = GARBAGE

Well apparently sellers have a way to get out of the SNAD cases and crew the buyer. And eBay DOES NOTHING. I am so furious and disgusted right now. I was sent an item that was 100% not working and when i went to the seller for help, he said "no refunds". Well thats fine for a working item, but not one that doesnt. So i filed a case, packaged the item, sent it priority mail with delivery confirmation to the address listed in the case. Well apparently in the location this seller is in, they have to deliver the priority package in person, even when I never added Signature Confirmation. So guess what... the seller doesnt answer the door. So Ebay is waiting for confirmation of DELIVERY which is never gonna happen because the seller has to ask to have it redelivered. Meanwhile, it sits at the post office where this loser will let it sit until it is returned to me after 15 days. It has already been over a month from start to finish!!! And the ebay customer support says "we are waiting on confirmation of delivery sorry all we can do is wait." Are you kidding?! So BUYER BEWARE. eBay customer support won't help you out on this. Don't believe the so called guarantee because they can get out of it and keep their money as if you never tried to return it. Total BS. Amazon is so much better.|||Oh and of course.... this buyer had 300+ feedback at 100%, so feedback is not gonna help you in watching out for scammers. When people get hard up, they will do anything for an extra dime.|||Ebay will still refund you, even if the seller refuses the package.|||I would wait 2 or 3 more days and check the Delivery Confirmation again. If the package is waiting to be picked up, it should say "Attempted Delivery - Notice Left" or something similar. Call eBay, give them the DC number, inform them that delivery was attempted but seller has not picked up the item, and insist on a refund. You will be refunded. 'Refused' and 'Attempted Delivery' does not get the seller off the hook. They will still have to refund.friends Director,|||mandi - you coming back to this thread to see that youw ill still get your refund?|||I don't think they protect buyer at all. 1. The seller me all the wrong details that hey could give to make you to buy the product. I ended up buying the production believing what seller said was true. 2. After got the product I found the information was wrong. I contacted the seller. 3. Wrote several messages to the seller for which he did not protect you. Again Ebay says they can not do anything. 4. Filed a case in Ebay Buyer protection option. The person who logged the complaint wrote my description as "Warranty Issue" even though I said I was worried about the product quality. 5. The Ebay let you and the seller to fight first. After few days they will be back to the picture. a. They are not responsible for the sellers lie. Basically means he can write what ever he wants to sell his product. b. Ther (Ebay) are not concerned about the messages you and seller had. c. They person from Ebay is concerned only about physical Item. The person who will speak to you will not even have a slight clue of what type of electronic item she is dealing with and what is the significance that your claim has related to the product quality. d. They (Ebay Person) consider things like mechanical. It works or not that is all they wanted. e. So finally they (Ebay) used the information they logged "warranty" as an escape route to get out from the protection claim. 6. One funny things, she (Ebay Person) said she closed the case while talking to me. I was surprised to know that they act as if they are listening to you and will allow you to shout as much as you want. But its all decided way before they start to talk to you. They just try to log as they chat with you and closed the case. 7. The things is that I was planning to take the lens I bought to be tested in the shop and was just waiting for the verdict to happen and then take it out as I does not need to pay a fee for testing. Now even if I say the product is not working, I don't know how I am going to convince these people. 8. They (Ebay) are trained with tricks to just close a transaction. They side with seller as he is the one who is pay the fee to list the item and he is the one who is giving business to them. The seller is clever as this is his full time job. The buyer, just because he is new, he is one who gets cheated.|||Stop spamming the boards. Posting your complaint multiple times only irritates people and won't help you.Even when I am telling a lie I am truthful. Rick|||At least make your rant make sense......